Refund policy

Return & Refund Policy

Effective Date: July 14, 2026

Thank you for shopping with us. Each item is made and prepared specifically for your order. Please read this Return & Refund Policy carefully before placing your order.

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or offer refunds except as described below for items that are damaged during shipping.

By completing your purchase, you acknowledge and agree to this policy.

Damaged or Defective Items

If your order arrives damaged or defective due to shipping, you must notify us within 24 hours of the documented delivery time.

To submit a claim, please email:

  • Your order number
  • A description of the damage
  • Clear photographs of:
    • The damaged item
    • The product packaging
    • The shipping label
    • Any visible damage to the shipping box or mailer

Claims submitted after 24 hours of delivery may be denied.

Once your claim has been reviewed and approved, we may, at our sole discretion:

  • Replace the damaged item at no additional cost; or
  • Issue a refund to the original payment method if a replacement is not available.

Incorrect Size, Color, Style, or Product Ordered

Customers are responsible for reviewing all order details before completing checkout.

We do not provide refunds, returns, or exchanges for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Ordering the wrong style
  • Ordering the wrong design
  • Accidental purchases
  • Duplicate orders placed by the customer
  • Buyer's remorse
  • Preference changes after purchase

Please review all sizing charts, product descriptions, and your shopping cart carefully before placing your order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered and the package has already shipped, we are not responsible for lost, delayed, or undeliverable packages and cannot guarantee a refund or replacement.

If an order is returned to us because of an incorrect or insufficient address, the customer is responsible for any additional shipping charges required to resend the order.

Shipping Delays

Delivery estimates are provided by the shipping carrier and are not guaranteed.

We are not responsible for delays caused by:

  • USPS or other shipping carriers
  • Weather
  • Natural disasters
  • Holidays
  • Carrier operational issues
  • Incorrect shipping information supplied by the customer

Shipping delays do not qualify for refunds.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

We are not responsible for packages that are lost or stolen after confirmed delivery. Customers should contact the shipping carrier directly to file a claim if applicable.

Chargebacks

Initiating a chargeback for an order that is subject to this Return & Refund Policy may result in the submission of order records, shipment tracking information, delivery confirmation, and this policy to the payment processor or financial institution in defense of the transaction.

Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any claim relating to a product purchased from our store shall not exceed the purchase price paid for that product.

Nothing in this policy limits any non-waivable consumer rights provided under applicable law.

Alabama Law

This Return & Refund Policy shall be governed by the laws of the State of Alabama without regard to its conflict of law principles. Any dispute arising from purchases made through this store shall be resolved in the appropriate state or federal courts located in Alabama, unless applicable law requires otherwise.

Contact Us

For questions regarding this policy or to report shipping damage within the required 24-hour period, please contact us using the contact information provided on our Shopify store.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tanyamccammon@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tanyamccammon@yahoo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tanyamccammon@yahoo.com.